Guest Comments

We appreciate your comments! Take the time to read what our guests have to say.

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“My wife and stayed in a King – partial ocean view room. The view was nice but overlooked several other buildings. We could see a neigbor’s wash hanging on the clothes line. My first – but false impression was the hotel was right on the beach, not a short walk away. The room was an adaquate size, clean, but furniture was clunky and old – and could have used a table upon which to eat a meal – rather than a desk. The pillow-top bed was nice to sleep on or to rest while watching television. The jets in the large jacuzzi tub lacked power and therefore did little for my aching muscles sore from walking in historic areas. We would consider returning – someday. The restaurant – which is a separate business – served a wonderful breakfast – for which the hotel offers daily vouchers at $8.50 per adult. Items on the dinner and lunch menu did not appeal to us and seemed a bit pricy. I’d give it 3.5 stars.”

Joachim Seelig
Sebring, FL 05-06-2013


A little over a hour away., FL 04-24-2013

“Gorgeous hotel, wonderful staff and amazing food located inside this beautiful relaxing hotel… we will be back”

Tonia Doerfler
Ocala, FL 04-12-2013

“Our experience here at Castillo Real is thus far the best experience we ever had at a hotel. My girlfriend and I came from Jacksonville, FL looking to just get away for a few days and had a wonderful view of the beach overlooking the surrounding area. The rooms are spotless and the customer service is exceptional from the front desk to the house keeping. Not to mention the food is undeniably GREAT! I recommend everyone to come to this resort. It would leave you speechless. Anytime we need to come back and visit St. Augustine, there is no question about where we will stay. This resort hotel is AMAZING!!!”

Michael Davis
Jacksonville, FL 04-06-2013

“This hotel is amazing. Best customer service around. This is the only hotel I’d ever book with again. Best service hands down.”

Ashley Stoner
Kalamazoo, MI 12-31-2012

“We came to get away for the night and fell in love with it here. Warm and friendly staff. We will be coming back. This is the place to stay! : )”

Kathryn Walker
Middleburg, FL 12-07-2012

“Only stayed one night but was very pleased with the service. Had a great view off the fourth floor of the pool and beach.”

Jay B
St.augustine, FL 11-10-2012

“The room was laid out extremely well for my husband and I to BOTH WORK. we also enjoyed the vanity and stool. The restaurant was gourmet, up to NYC standards. And so collapse to white sandy beach that was expansive! The perfect work and play environment. Staff was responsive and helpful. Thank you for a perfect stay!”

Maureen St Germain
New York, NY 10-25-2012

“My family and I stayed for a few days in July 2012 and we were very impressed with the hotel. It is clean and comfortable and the staff was friendly. The atmosphere in general was pleasing and the beach is just steps from the hotel. We will absolutely come to stay again !”

Paula R
New Jersey, United States 10-16-2012

“We came to St. Augustine with hotel reservations at another hotel, we were horribly disappointed and left the other hotel without another place to stay. We came to Castillo Real and received a warm welcome at the front desk by Stacey, she was our saving grace. She helped us with a room for our 8 day plans and was super nice. She made recommendations for the area and was very sympathetic of our situation. The Hotel was wonderful, super clean. We highly recommend this hotel and will reccommend it to friends. Thanks for everything”

Travis St Clair
KY 10-04-2012

“We enjoyed our stay at this hotel very much. It was very convenient to the Amphitheatre and the historic part of the town. Stacie (desk clerk) was great!! Not only did she make us feel welcome, but, she entertaining and made our check-in process exciting and fun. She definitely makes you ‘smile’!!! She also volunteered information on local restuarants and went out of her way to get us adjoiniing rooms since we had teenagers with us. Outstanding service!!!”

Diane Massingill
St. Augustine, FL 09-17-2012

“This was our second stay at the Castillo Real. On this vacation we were originally going to Hilton Head Island. Drove 11 hours to be treated horribly at a terrible hotel (The Beach House, don’t go there!). We got our money back and called Castillo, where we KNOW is paradise. They had a room available, so we drove the additional 3 hours and checked in. I’m so glad we did. My husband and I were so pleased again with the service, quality and cleanliness of the rooms, and excellent restaurant. The beach was quiet and peaceful. We stayed for a week and we both agreed this will now be our ONLY beach destination, and we will definitely be back. I highly recommend this hotel to anyone. This is the most comfortable bed you will sleep in aside from your own at home!”

Columbus, OH 08-27-2012

“We stayed one night last week, It was wonreful. Beautiful rooms, the staff is the best you could ask for,Stacey is a wondeful part of Castillo Real. We will return. Thanks so much.”

Cindy Stillion
Louisville, OH 08-07-2012

“This place was great! We were very pleased with the cleanliness and how nice everything was. We will certainly be returning!”

John Lane
Odum, GA 07-27-2012

“Thanks to Stacie, our trip ended up being great! We had driven around St Augustine for over 5 hours searching for a decent place to stay. I can tell you, most of the hotels in St Augustine do not resemble their pictures on their website, but Castilla Real is actually better. After looking at several hotels, I can tell you, this is the only one that I will ever stay at in St Augustine. It is by far the nicest and has a great restaurant and very friendly staff. Thanks again Stacie for making our trip enjoyable!”

Sandy Ferguson
Franklin, KY 07-14-2012

“We stayed June 22-24,2012 in a king/jacuzzi with ocean view (room 410). The view was amazing and the room was very nice. The bed was huge as well as comfortable. We spent a large portion of time at the pool Saturday and found it very relaxing. The beach is just a short walk. We were a bit further from downtown St. Augustine, but a quick cab ride ($10 for two) and you are there. We enjoyed our stay and will return.”

Crystal Shead
Dallas, TX 06-27-2012

“What a beautiful facility! Good service, great rooms, etc BUT an unheated pool with cold water and a waterfall of cold water was a huge disappointment.”

toby rose
St. Augustine Beach 03-20-2012

“Your rooms are wonderful and the service is outstanding!”

Rolanda Robertson
Gainesville 02-26-2012

“My girlfriend and I stayed for the night. Loved everything about this hotel. Will definitely be back.”

wayne bullard

“Spent a few days at this resort and loved every minute. A quick walk to the beach. Staff was friendly and gave great recommendations for food and sites.”

Jeff l
Orlando 08-12-2011

“My family and I have been guests at the Castillo Real at least once per year for the last 4 years and I highly recommend this hotel, it has a resort type atmosphere and the staff is at your beck and call and highly trained to accomodate your every need. My family and I look forward to our next visit very soon.”

Roy Hart
Starke 08-07-2011

“This hotel is a little pricey looking when you check to see how much it will cost you, but when I went i planned on staying for 2 days and wound up staying almost a week. This hotel is truly paradise, and if they were cheaper I would just move in. This hotel has everything you could ever want or need and the customer service is unparalleled by anything or anyone. Easily the best hotel anywhere from Germany to the four corners or the U.S. and everywhere in between, and I have stayed in most. Would not choose to stay anywhere else. This place is better than home, it really is paradise.”

Danny Lewis
Crescent City 06-09-2011

“Castillo Real was a sensational stay on St. Augustine Beach. The hotel was better than advertised as the room was top notch, clean as pure snow, and delightful with elegant vanity, beautifl decoration, amazing jacuzzi, and extremely comfortable bed. Not to mention that breakfast at La Cocina was terrific!! The customer service from the front desk, to servers at La Cocina to housekeeping was perfect. A perfect stay at Castillo Real and I appreciate it. The only negative to any part of the stay had to deal with the bath robe (I do not wear robes, my wife does) as my wife stated the bath robe was scratchy, not soft. That is nitpicking, I know. Delightful stay and next time I am in St. Augustine, Castillo Real will be the choice. Thanks!!”

brandon bailey
columbus 04-16-2011

“I made reservation at another location close to this one when we got there the ‘hotel’ was terrible. I called Castillo Real and they got me a room immediately. This place was so nice and so accomodating. I will tell everyone how nice it was. This was my first vacation ever and thanks to Castillo Real they made it very memorable.”

Emily Snyder
Waycross 04-11-2011

“Loved our stay at your hotel. Wish we had stayed longer. Wanted to get a list of the ascend hotels so if we are planning to take a trip we look for one.”

evan evans

“My husband and I planned our wedding at Castillo Real. We had our ceremony on the beach and then came back to the hotel for a wonderful dinner at the restaurant inside the hotel. Our guests loved the accommodations and they all stayed for the entire weekend. We make it a point to visit at least once a year. The hotel staff was so helpful and really made the wedding ‘weekend’ wonderful for everyone.”

P Livak
Tampa 03-04-2011

“I am writting to inform you of the excellent customer service that I just received this past weekend from Sarah. My boyfriend & I were in St. Augustine from Tampa to celebrate Valentine’s Day. The original hotel that we were going to stay at ended up being a complete dump to where I didn’t even want to touch anything. We ended up checking a few other hotels & none of them had availability for Friday & Saturday night. We stopped in at the Castillo Real & Sarah informed me that they had one room left that she had been holding all week as a back up in case something happened to one of the other rooms. I was completely beside myself! At that point I didn’t even care what the price was. The room ended up being AMAZING! It had a king bed, it was a jacuzzi room with the ocean view on the top floor. Sarah really turned our weekend around for us & we both greatly appreciated what she was able to do for us. Thanks to Sarah we have found the hotel we will be planning on staying at eveytime we go up to St. Augustine!”

Cara Guida
St. Augustine 02-22-2011

“After 2 days looking online for a hotel in St. Augustine Beach, we decided to give a chance to Castillo Real, We never heard of it and all reviews were possitive. We arrived to the place, beautiful and elegant, we were a little earlier for the check in but that was not a problem for the hotel to allow us to check in. Not just that, as a courtesy, we were upgraded to one of the Oceanview suites with hot tub, no extra charge. Opening the door and we had a nice aroma of clean and fresh and it was. Extremely clean, well provided with all supplies a nice california king size bed, with clean sheets. Luxurious designs. A nice and comfortable hot tob. And a private balcony on the forth floor. The only…side down is that the ocean view os not absolute, since is a smaller building in front. We still could enjoy the view, but like I said, Is not absolute. Ocean is 3 minutes walking. Very quite hotel. La Cocina restautant is a must visit. And the personnel, very friendly. Thank you to all for your smiles from day arriving to leaving. We will return!”

Lydia Marti
lake mary 01-31-2011

“On our second trip to Saint Augustine in December we chose to stay at Castillo Real. Just wish we had stayed here on our first trip also. What a great, clean place. The staff were all so friendly and made sure we had everything we needed. Just wish it had been warm enough to use the pool. Gives us something to look forward to on our next trip.”

Debra O'Neill
Branson 01-09-2011

“Thank you Castillo It was a wonderful weekend getaway I enjoyed everything including the food it was superb!”

Karen Gatlin
Jacksonville 11-15-2010

“My husband and I live about 30 minutes away,St. Augustine is our get away city. This is the first time we have stayed at Castillo Real. What a treat!! We got a jacuzzi room and king size bed. The balcony was beautiful. The decor of the room was amazing! The beds were oh so comfy! Best nights sleep I’ve ever had at a motel. The service was super. Next time I want to stay longer and take advantage of the restaurant and spa amenities! We have found our new get away!! Thank you so much!!”

Bonnie Clifton

“I was only in St. Augustine for one night but was thoroughly impressed with the Castillo Real. I work at a Qualiy Inn and the Castillo Real exceeded my expectations. At check-in, my room was not ready. When I checked backed a while later and the room was still not ready, the front desk clerk was nice enough to move me to a larger room. I did have breakfast in the restaurant and was impressed with the service, presentation, and food quality. I do plan on returning to Saint Augustine in the near future and will be staying at the Castillo Real.”

Reece Sebastian
North Myrtle Beach 09-21-2010

“We stayed here April, 2010. This hotel is for sure the best hotel in the area. We had reservations at an Inn on Vilano Beach, but when we arrived, we were very disappointed with what we saw. We chose to stay at Castillo Real instead and were very, very pleased. The beautiful ocean is only steps away and it is a short drive to lots of the area attractions. Thank you SOOO much to Miranda ( I think was her name!) at the front desk, she was so friendly and helpful! We are planning a second stay in a few weeks. Can’t wait to return!!!!”

Julia Creasy
Muscle Shoals 09-19-2010

“Superb!!! Can’t wait to come back. The best place to stay on St. Augustine Beach.”

Tracy Bero
Orlando 08-13-2010

“We stayed for seven days in late July. This was our second stay in an ocean view king jacuzzi suite. We loved everything about our stay. The ‘walk-in’ pool is awesome. We enjoyed how quiet the room was and really appreciated having the microwave and mini-refrigerator. We will be back again and again! This is a truly fabulous resort.”

Andrea Klein
Cleveland 07-31-2010

“This was a breath of fresh air, After being so let down by the first hotel we were at just as nice as they say they are supper clean and friendly, thanks for making our stay wonderful we will be back…”

Kristi Taylor
Henderson 07-20-2010

“employees are very friendly and helpful – what a shame that it’s not employee owned versus a bank holding company. They deserve it. Wish they had recycling available on the grounds.”

wally evans
e-town 06-23-2010

“Very happy and pleased with the hotel personal; The location is wonderful and the rooms waoooooooo!!!! Very elegant and clean.. Yes, Castillo Real is on the top of my list when it comes to planning my vacation..”

Robins perez
orlando 05-30-2010

“We came three years ago and stayed during our honeymoon. We came again with our first child and stayed. We love it here, everything is wonderful, a perfect close-to-home getaway.”

Lenea Carnes
Leesburg 05-27-2010

“Just spent a wonderful weekend at the Castillo Real. It was wonderful! The room was luxurious and comfortable; the staff was helpful and accomodating and very polite! The restaraunt had delicious food and wonderful service. It was the perfect weekend getaway! THANKS!!”

Judy Lewis
Jacksonville 04-18-2010

“My boyfriend and I stayed here a week ago and absolutely loved it! I’ve been going to St. Augustine for 20 years now and this is the best hotel I’ve stayed in yet. Great price, clean & beautiful room and employees are extremely nice! Will definitely go back and recommend it!”

Kelli Long
Atlanta 04-11-2010

“My husband and I stayed here for our honeymoon, beds were very comfortable and the room was very nice, I didn’t want to leave. Right on the beach also.”

kristin daniels
Lake city 04-06-2010

“We spent 4-5 days in April, 2006 as part of a trip for our 50th wedding anniversary and had such a wondertime time we made a promise to return. However two months later my husband had a cancer relapse and was in and out of hospital for treatment until he died in October. Our visit was the only celebration we had for the anniversary as family was waiting until June, which by then was too late. My memories of the time we spent will live on in these days. We had room 109 and ate at the restaurant each day while we were there. We walked on the beach and sat at the pool. What wonderful memories to have. Only regret that we never were able to return. It was a memorable time for the dark days that followed.”

Anne M Robinson
Mayfield Hts., 04-03-2010

“THE most amazing hotel in St Augustine!”

Dixie Haywood
Gainesville 03-04-2010

“Have visited St. Augustine Beach several times but first time staying here and loved the interior decorating. One of the reasons I visit St. Augustine is for their art galleries and this motel fits perfectly with an art gallery in itself. Loved the decor of my room including the art. Really found the staff very pleasant and informative especially Zana with her cheerful personality and Rachel and Mary. Glad the location was right next to the beach to take in those morning sunrise walks and evening walks. Can’t say enough about my pleasurable visit and definetely will tell others about this motel. When I do come and I will I will be staying here for sure. Thank you so much for such a great visit.”

Beverly Harris
Charlotte 01-27-2010

“My family stayed here on our vacation last September…it was amazing…everything was wonderful. The staff were very pleasant and the rooms were very clean. I have already recommended lots of family and friends.”

Jessie Colley

“I recently stayed here a couple of weeks ago with my cousin and it was such a nice hotel with excellent, I say excellent food! The service was superb and the room was very very nice. I will stay here again during my next visit. This is a super great hotel with an excellent restaurant/top-notch chefs!”

Tracey McDermid
Arlington 10-23-2009

“My husband and I stayed here Sept 26, for our anniversary, I had looked for a decent hotel for 2 weeks before I found this one, all the reviews were great, so I thought I would see for myself,and I was not dissapointed. If you are ever in St Augustine, this hotel is a must stay…. and the couples massage was marvelous!!!!”

Mia Bowers
Eustis 10-02-2009

“We spent our honeymoon (9/2/09 – 9/10/09) at the Castillo Real. This hotel is beautifully decorated with Spanish decor. We were very pleased with our room & the service was great. This is a lovely hotel and only a few steps to the beautiful beach. The pool & spa were great also. We enjoyed our week at the hotel & plan to come back again next year.”

PATERSON 09-10-2009

“We visited for the first time in May and it was heaven!! We are going back this weekend for a getaway!!”

Tara Crosier
Jacksonville 08-14-2009

“We stayed her with our two teenage boys and it was great! Accomdations were great with having the microwave and frig. Great for the boys to have snacks while we were here. Also the location right next to the beach was fantastic and not far at all to the downtown area. Would recommend to anyone and will come back again!”

B Coon
Bonita Springs 07-27-2009

“During our stay in June 2009, we had the pleasure of being taken care of by Mary at the front desk several times. While the things she did are something all should do on a regular basis, we stay in hotels often and from experience, you don’t often meet someone as accomodating as her. From getting us checked in to or room early, to helping us locate the best places to view shuttle/rocket launches, to trying to locate a seafood buffet, she is great and you should feel honored to have an employee like her. She even allowed us to use hotel dryer, when guest one broke down in the middle of using it. She made an already very pleasant stay at your hotel even better!”

Rose Knox
Lakemore 07-02-2009

“We enjoyed this beach trip more than any other in a long time. The location was wonderful; so easy to get to Historic St. Augustine. The staff was friendly and courteous, and the restaurant was fantastic (maybe a little on the pricey side, but good food with profressional presentation!) All in all, a great place to stay!”

Frank Faniola
Johnson City 07-01-2009

“BEAUTIFUL HOTEL. VERY CLEAN, FRIENDLY/HELPFUL STAFF!!! i would absolutely stay here again… Bravo!”

Nichole Adair
Richmond Hill 05-11-2009

“We spent out Honeymoon at Castillo Real. It is an absolutely beautiful and romantic space.”

jill mcdowell
st augustine 03-21-2009

“I stayed here the first week of January. It was a wonderful. Very clean, safe and a short walk to a beautiful beach. I will stay here again!”

d Gelsomino
Johnston 01-19-2009

“We just spent a week here- and just LOVED it! The rooms were beautiful, and amazingly clean. The staff was friendly and very professional. The hotel’s location was perfect for sightseeing in St. Augustine. We are planning to come again. What a wonderful experience!! Eileen and Shannon”

Shannon Poos
Atlanta 12-07-2008

“We stayed here in October for my wife’s birthday, loved it, and went back for a Valentines getaway in February. We are reserving again for her birthday this coming October. The staff was very nice and the rooms were excellent. The jacuzzi room overlooking the ocean is wonderful. A two minute walk puts you on the beautiful beach; we flew our kite for several hours. Just a very relaxing getaway. Highly recommended.”

Ed and Susan OBrien
Winter Springs 07-01-2008

“My husband and I just got back from a four-night stay here. The room was awesome—so lavishly decorated and up-to-date. We loved the balcony with the ocean breeze and view of the pool and ocean. We were on the 4th floor and highly recommend it for the ocean view. The whirlpool was huge and a nice addition to our stay. The beach is a short walk, and we appreciated how the beach access had a ramp instead of stairs. We hope to return next summer. For what you get in the king whirlpool room, it is well worth the price. Beautiful place to stay!!!”

Andrea Klein
Cleveland 06-08-2008

“We absolutely loved our stay at the Castillo Real. It was our first time to Saint Augustine. The hotel’s proximity to the beach is perfect. Access to the beach is just a few yards away. The room was absolutely perfect; the mattresses are perfectly soft; the pool and hot tub were perfect; the staff was very very friendly–they helped us with every question we had. We loved our stay at Castillo Real.”

Mike and Rhonda Matthiesen
Sand Springs 05-19-2008

“wow!!!!!! that is what I say every time we come to castillo Real, the staff is super. The rooms are spotless,cozy,elegant,a perfect 10!!!!!!!!! I love it here,this is our third visit and we stay longer every time we come. We always tell all our family and friends!!!!!! I could easily live here and be happy for the rest of my life!!!!! KEEP UP THE GOOD WORK, WE LOVE CASTILLO REAL. BEST REGARDS,LISA VALDEZ ATWELL”

Lisa Jake Atwell Atwell
FENTON 03-27-2008

“My family stayed here last October for a couple of nights…it was a pit stop on our way to a cruise. We loved it! The hotel and service was great. The bed was so comfy! Loved the food in la Cocina. Definitely would stay again and recommend it to others.”

Leah Sanders
Simpsonville 02-19-2008

“I surprised my boyfriend for a couple of days while he was working on a job down there. We had the ocean view king w/ jacuzzi. It was absolutely beautiful. The spa was amazing! The nicest staff too! They were prompt and so friendly! Can’t wait to revisit and stay here again!”

Christy Laney
Montevallo 02-17-2008

“I stayed at the Castillo a few weeks ago and can’t believe what an amazing hotel this is! The staff went above and beyond for me, the food is to die for and if I could take those beds home I would! So close to the beach, it was a relaxing weekend to get away. Recommend it to anyone who comes to visit this beautiful city! I’ll be back for sure!”

Amelia Princeton
Nashville 02-03-2008

“My stay was soooooooo relaxing. Open the balcony door & feel the ocean breeze as it sweeps into the room. As I slipped into the whirlpool the ocean air brought an extra special relief of coolness over the warm water. And the bed was ‘Oh so’ comfortable, with fresh crisp bed linens. From the fragrant soaps, lotions, & hair products down to the soft fluffy bathrobes, its luscious, & luxurious. I can hardly wait until I can return again….Highly recommend…….Superb Stay………..perfect place to get away from it all.”

CJ Baker
Jacksonville 01-16-2008

“This is my third visit to the Castillo. The corner Suite was beautiful. I walked out on the balcony and watched the sun rise over the ocean. I can not say enough about the food at la Cocina. It was perfect in every detail. Workout room was OK but you made up for it with the Steam and Sauna rooms. Thank you Mr. Simmons and staff!!! I am recommending your Hotel to all of my friends”

Michelle Alexander
Naples 09-21-2007

“I come to St Augustine every year. In the past I stayed at Casa Monica Hotel. This was my first time at Castillo Real. The nicest guest rooms, suburb service in La Cocina Restaurant and very comfortable upscale atmosphere. I will return”

Tom Cameron
Sayre 09-06-2007