St. Augustine 02-22-2011

"I am writting to inform you of the excellent customer service that I just received this past weekend from Sarah. My boyfriend & I were in St. Augustine from Tampa to celebrate Valentine's Day. The original hotel that we were going to stay at ended up being a complete dump to where I didn't even want to touch anything. We ended up checking a few other hotels & none of them had availability for Friday & Saturday night. We stopped in at the Castillo Real & Sarah informed me that they had one room left that she had been holding all week as a back up in case something happened to one of the other rooms. I was completely beside myself! At that point I didn't even care what the price was. The room ended up being AMAZING! It had a king bed, it was a jacuzzi room with the ocean view on the top floor. Sarah really turned our weekend around for us & we both greatly appreciated what she was able to do for us. Thanks to Sarah we have found the hotel we will be planning on staying at eveytime we go up to St. Augustine!"